Effective date: 03/03/2020
The service “Goodbye Mate” is owned and operated by:

Vet Future Pty Ltd. ABN: 15 659 891 951, trading as Goodbye Mate (owner), under the domain name “https://GoodbyeMate.com.au/” (Website). By accessing and using this Website or the services provided by Goodbye Mate, you acknowledge and agree to abide by the following terms and conditions (T & C’s). We reserve the right to modify our T& C’s at any time. Your continued use of the our website constitutes acceptance of any amendments. We recommend you review these terms periodically for any updates.

Throughout these Terms, “we,” “us,” “our,” “Goodbye Mate” and “the Website” refer to the Owner, whose registered address/location is Glenroy (3046), Melbourne Victoria, Australia. The term “Website” includes any other website owned and operated by the Owner.

Usage
You agree to use the Website solely for personal and non-commercial purposes. Information obtained from the Website:

• Must not be used, or allowed to be used, for any commercial or non-personal purpose.
• It must not be removed, copied, or reproduced without expressed written permission from Goodbye Mate.
• Must be used lawfully and by these Terms.
• Must not be disrupted, including interference with the Website’s software.

Functionality
Goodbye Mate does not guarantee the Website will be uninterrupted or error-free. While we strive for efficiency, we are not liable for downtime or unavailability of the Website for any reason.
Membership
Membership may be required to access certain features of the Website. If you provide untrue, inaccurate, outdated, or incomplete information during registration or if we suspect such information, we may suspend, terminate, or refuse your access to the Website.

Orders/appointments
Placing an order/appointment on Goodbye Mate constitutes an offer to purchase a specific Service at a price provided to you in writing, subject to these Terms. We reserve the right to reject any offer or appointment.

Intellectual Property
All material on the Website, including designs, logos, graphics, images, icons, photographs, typefaces, software, data, and other content (collectively, “Content”), is the exclusive property of the Owner. The Content may not be reproduced, published, or transmitted without written consent. Infringement may result in civil and criminal penalties.

Privacy and Personal Information
For conditions related to your personal information, including collection and usage, please refer to our Privacy Policy. Your continued use of the Website indicates acceptance of the Privacy Policy terms (as amended).

Typographical Errors
We reserve the right to refuse or cancel your booking for Services listed at incorrect prices due to any typographical error.

Content
The information provided on the Website is general and should not be construed as advice. Whilst we strive for accuracy and providing you with an excellent customer experience, we do not warrant the currency, reliability, or accuracy of the information on the Website.

Third-Party Links
The Website may contain links to Third-Party Websites for your convenience. Any interaction with a Third-Party Website is solely at your own risk, and we accept no liability. Links to third-party websites do not imply Goodbye Mate is affliated with the them.

Consumer Guarantees
These Terms do not affect your rights under the Australian Consumer Law (ACL). If a service fails to meet consumer guarantees under the ACL, you are entitled to remedies such as refund, replacement, or credit or to lodge a complaint with another relevant statutory body. 

Limitation of Liability
To the extent permitted by law, Goodbye Mate’s liability is limited to the remedies outlined in these Terms or under applicable legislation.

Indemnity
You agree to indemnify us from any claims, losses, and damages arising from your breach of these Terms or violation of any law or rights of a third party or from any services provided by us (unless covered by law due to our negligence).

Coupons and Discount Codes
Goodbye Mate may issue Discount Codes from time to time. The terms and conditions for Discount Codes apply as specified when issued. We reserve the right to modify, cancel, or restrict Discount Codes at our discretion.

Appointment times/Veterinarian’s arrival
Whilst we always strive for punctuality, delays may occur due to factors beyond our control. We will always inform you of any delays. We do not accept liability for any loss or damage resulting from such delays.

Severability
If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

Capacity
You must be over 18 or legally able to enter into a contract to use the Website and the services of Goodbye Mate.

Law
These Terms and your use of the Website are governed by Australian law. Any disputes shall be resolved in courts within Victoria, Australia.

Contact
Please contact us on telephone:1300580777 or email contactus@goodbyemate.com.au for questions about the Website or these Terms.

Interpretation
Headings are for reference only and do not affect interpretation. Terms referring to persons include individuals, companies, corporations, and other entities. Singular terms include the plural and vice versa. “Includes” and similar terms denote without limitation.

Definitions
“Service” refers to goods and services offered and promoted through the Website.

Refund Policy
At Goodbye Mate, we strive for excellence and aim to resolve any customer issues immediately. To address any issues that may arise, please contact us via telephone as soon as possible. Please note any requests for refunds require approval and must be submited in writing (please view point no.15 in our privacy policy available on goodbyemate.com.au for further details). We aim to immediately process any eligible refunds.